We are looking for a Customer Service Representative to support customers and internal teams for a manufacturing organization. This long-term contract position is ideal for someone who thrives in a fast-paced environment, enjoys solving order- and product-related issues, and takes pride in delivering responsive, accurate service. The role focuses on managing customer requests, coordinating order activity, and helping ensure a smooth experience across the sales and service process.

Responsibilities:

Serve as a primary point of contact for partner accounts and respond to customer inquiries with timely, detail-focused support. Enter, update, and manage customer orders across internal platforms while ensuring accuracy in order details and documentation. Prepare and send order confirmations, pricing responses, and availability updates to help customers make informed purchasing decisions. Handle service-related issues such as complaints, return authorizations, stock rotation requests, and allowance adjustments in accordance with company procedures. Coordinate expedited product requests and support new item setup activities while confirming inventory status and estimated ship dates. Research substitute products and recommend suitable alternatives using internal resources, product references, and company websites. Communicate effectively with both external customers and cross-functional internal teams to resolve issues and support consignment inventory needs. Assist with special projects, department onboarding, and training activities for new team members as needed. Participate in required meetings and maintain dependable attendance in alignment with company expectations. For immediate consideration, call 937.224.8326. High school diploma required. Prior experience in customer service, sales support, or order processing within a detail-focused business environment. Strong working knowledge of Microsoft Office and comfort using web-based tools and business systems. Experience with order entry, purchase orders, inbound and outbound customer communication, and general account support. Familiarity with CRM and order management platforms, including Salesforce or similar systems. Excellent attention to detail with the ability to manage data accurately across multiple systems. Strong interpersonal and problem-solving skills with the ability to address customer concerns effectively. Ability to maintain consistent attendance and work reliably in a structured team setting. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .