Job Purpose:

The Customer Service Representative (CSR) serves as the primary point of contact for customers, providing product information, processing orders, resolving issues, and ensuring a high level of customer satisfaction. This role requires coordination with production, logistics, quality, and sales teams to support the timely and accurate delivery of chemical products while maintaining compliance with safety and regulatory requirements.

Primary Job Duties:

• Respond to customer inquiries via phone, email in a timely and professional manner, and to provide support and information on products and services
• Build and maintain strong customer relationships through effective communication and problem solving
• Provide accurate product information, including specifications, availability, and lead times
• Address customer complaints, returns, and service issues, escalating as appropriate
• Enter, process, and track customer orders in ERP/CRM systems
• Enter sample orders
• Confirm order details, pricing, delivery schedules, and documentation requirements
• Coordinate with production, supply chain, and logistics teams to ensure on-time delivery
• Monitor order status and proactively communicate updates or delays to customers
• Pulls reports for customers and sales team as requested
• Find distributors for non-existing customers

Qualifications & Skills:

Education and Experience:

• High school diploma or equivalent
• 2+ years of Customer Service Representative experience required

Required Skills/Abilities:

• Strong Communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities in a fast paced environment
• Proficient computer skills with the ability to learn new software
• Proficient in Microsoft office suite or related software
• Problem-solving mindset with a customer-focused approach

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift-up to 15 pounds at a time
• Office based environment within a manufacturing facility
• May require occasional interactions with production and warehouse areas About Warsaw Chemical Established in 1941, Warsaw Chemical is a dynamic, privately held premier employer with wide range of 3,000+ formulations, serving industries across the United States, Canada, the Caribbean and Europe.

At Warsaw Chemical, We Formulate Solutions, delivering reliable, high-quality products that meet the evolving needs of our customers. We specialize in Car Wash Chemicals, Jan San, Specialty Chemicals and Contract Manufacturing. We offer a competitive benefits package including salary, quarterly incentive compensation opportunities, paid time off, 401k match, life insurance, health, dental and vision care. Our fantastic team is guided by our Core Values, and we look for amazing people who are excited to be a part of our culture:

PARTNERSHIP

People Are Our Superpower! We Create SAFE Workplaces Focused On Building Strong Partnerships With Our Warsaw Chemical Team, Business Partners And Community

INTEGRITY

We Demonstrate Honest, Sincere, And Ethical Behavior In All Professional/Personal Choices And Actions GRIT:

We Own Our Responsibilities And Approach Situations With Passion And Perseverance To Achieve Goals

INNOVATION

We Cultivate An Entrepreneurial Spirit To Fuel Continuous Improvement And Creative Breakthrough Solutions Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person