A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Full-Time About the Role This full-time position will serve as an important connection between our customers, sales team, and manufacturing operations. The right person will help ensure orders are entered accurately, information is communicated clearly, commitments are followed through, and customer concerns are handled professionally and promptly. Looking For Previous customer service experience in a manufacturing environment Proficiency in Microsoft Office and the ability to learn ERP, order-entry, and other business systems Strong attention to detail and a high level of accuracy Excellent organization, prioritization, and follow-through Clear and professional written and verbal communication The ability to remain calm, listen carefully, and de-escalate difficult situations A customer-focused mindset with the ability to recognize needs and support sales opportunities Strong problem-solving skills and a willingness to take ownership of issues through resolution The ability to manage multiple orders, requests, and deadlines efficiently A collaborative approach when working with sales, production, shipping, quality, and other departments Dependability, adaptability, and a willingness to learn technical product information Responsibilities Assist customers with new orders and ensure accurate order entry Communicate order status clearly and promptly to customers and internal teams Answer product questions and provide knowledgeable support Coordinate internally with sales, production, shipping, and quality departments to resolve issues Process returns efficiently and accurately Maintain accurate customer and order information in business systems Help create an experience that encourages long-term customer relationships and repeat business We are looking for someone who takes pride in doing things accurately, communicates respectfully, and understands that excellent customer service requires both responsiveness and follow-through.
