Fast-paced CSR role handling customer issues via chat/email, using AI tools to move quicker, solve problems, and keep customers taken care of.

Requirements:

Minimum 2 years of tenure at current or previous employer (stability required) Strong written communication skills Computer proficiency (email, chat, order systems) Ability to learn quickly and adapt in real time Effective problem-solving and decision-making skills Team-oriented mindset Comfort using and learning AI-powered tools to improve speed and accuracy

Responsibilities:

Manage customer interactions primarily through online chat and email Process order changes and updates Resolve issues such as mis-shipments, lost packages, and order discrepancies Answer product-related questions and guide customers to solutions Leverage AI tools to draft responses, research solutions, and improve response times Collaborate with internal teams to ensure timely and accurate resolutions

Role Expectations:

Handle multiple conversations simultaneously with accuracy and speed Maintain a high level of professionalism and responsiveness Take ownership of issues through resolution Use AI tools to increase efficiency without sacrificing accuracy or customer experience

Job Type:

Full-time Pay:

$16.00 - $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person