Our client is a high-end retailer that has been a staple in Kansas City for over 100 years! They are looking for an experienced Client Service Representative to join their team in their Plaza location. This role is open due to company growth and they promote from within! $23/hr plus great benefits! Monday-Saturday 8:30a-5p every Saturday with another day off during the week! The Client Service Associate is responsible for delivering exceptional service to clients while providing critical support to the sales team. This role serves as a key partner to sales associates by ensuring a seamless client experience, efficiently managing administrative and repair processes, and supporting daily operations in a fast-paced luxury retail environment. The successful candidate must be comfortable pivoting quickly between tasks, managing frequent interruptions, and adapting to changing client and business needs while maintaining a high level of service and accuracy. Key Responsibilities

• Welcome and assist clients in person and over the phone, providing a warm, professional experience.
• Partner closely with sales associates to support client relationships and enhance the overall customer experience.
• Process point-of-sale transactions accurately and efficiently.
• Manage repair intake and completion processes, including documentation, photography, follow-up, and customer communication.
• Process appraisals, merchandise transfers, inventory audits, and other operational tasks.
• Perform opening and closing procedures, including cash handling and daily administrative functions.
• Anticipate client needs and provide proactive support to both customers and sales professionals.
• Coordinate communication between clients, sales associates, and other departments to ensure timely and accurate service.
• Contribute to a collaborative team environment and support the effective operation of the store. Qualifications
• Strong customer service and interpersonal skills.
• Ability to build rapport and adapt communication styles to meet client needs.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office and business technology.
• Ability to maintain composure and professionalism while managing frequent interruptions, competing priorities, and rapidly changing workloads.
• Demonstrated ability to pivot quickly between responsibilities and adapt to changing client needs in a fast-paced environment.
• Ability to maintain confidentiality and professionalism at all times.

Success in This Role The ideal candidate is service-oriented, highly organized, and enjoys supporting a sales-driven team. They thrive in a dynamic environment where priorities shift throughout the day and understand that exceptional customer service, flexibility, and strong partnership with sales associates are essential to creating memorable client experiences and building lasting client relationships.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance