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Customer Service Representative TEKsystems Lenexa, KS

• On-Site Apply Empathy Operations Leadership Reliability Punctuality Multitasking Communication Case Management Problem Solving Customer Service Microsoft Office Customer Support Business Valuation Full Stack Development Call Center Experience Business Transformation Standard Operating Procedure Customer Relationship Management Troubleshooting (Problem Solving) At least 3 years STARs-friendly $43,680 - $49,920 / yr Posted yesterday This role is

STARs-friendly:

Skilled Through Alternative Routes. 68 % STARs in role.

Description:

Description The purpose of this position is to use expanded scope and proven mastery of the CSR I position to serve as a role model and resolve routine and more complex problems through phone, email, and case management. In addition to traditional CSR responsibilities, this position will use their experience to focus on project work that improves a variety of tools, employee knowledge, processes, and more. The Customer Representative II will serve as an informal leader on the team who will partner closely with leadership to identify, propose, and implement improvements for the team and individuals. The incumbent is expected to serve as the first line in the peer escalation hierarchy by being an expert at handling complaints, probing for issues, troubleshooting, and solving problems, all while maintaining a supportive and empathetic relationship with the customer.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires a prerequisite of mastery of all CSR I job responsibilities as listed in the job description. In addition to CSR I responsibilities, a CSR II will:

Day-to-Day Responsibilities:

Primarily handling inbound customer calls (headset-based role ~7 hours/day) Potential cross-training on email support for the right candidate Following SOPs and utilizing internal resources (team chat, documentation, etc.) Expected to become increasingly independent after training This role is primarily call-focused (~7 hours/day on the phone), with potential cross-training into email support once established. Calls will be the main priority. Skills Customer Service, Microsoft Office, Customer support, communication & people skills, call center, dispatch, CRM Top Skills Details Customer Service, Microsoft Office,Customer support,communication & people skills,call center Additional Skills & Qualifications MUST have 3+ years of customer service experience (call center or similar environment preferred) MUST have strong written communication skills Experience working within systems/CRMs is preferred Strong reliability and punctuality (this is critical for this team) Customer service and phone communication skills Problem-solving and ability to navigate resources independently Ability to multitask in a structured, high-volume environment Experience Level Entry Level Job Type & Location This is a Contract position based out of Lenexa, KS. Pay and Benefits The pay range for this position is $21.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract position based out of Lenexa, KS. Application Deadline This position is anticipated to close on Nov 10, 2026. Workplace Type This is a fully onsite position in Lenexa,KS. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply Save Job Posting ID:

JP-006381601