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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Kansas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,366 / year median in Kansas
-2% projected decline
Job Description
TEKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nation's most recognized brands, including Lowe's, Amazon, Target, and Walmart.
Schedule:
Must be available to work an 8 hour shift with 2 days off: Mon-Fri, 1pm to 10pm
What You Will Do:
+ Manage service requests and work orders received electronically and by phone
+ Verify and qualify customer requests to ensure accurate processing
+ Coordinate technician check-ins/check-outs and dispatch purchase orders to subcontractors and service teams
+ Provide timely, knowledgeable customer support and ensure customer satisfaction
+ Maintain accurate records and complete additional administrative tasks as needed What we are looking for:
+ At least 1 year of customer service experience
+ Strong communication and problem-solving skills
+ Comfortable handling a high volume of customer interactions
+ Detail-oriented and able to multitask in a fast-paced environment
+ Technically savvy and comfortable learning new software systems
+ Backgrounds in retail, hospitality, banking, food service, call centers, or office support are encouraged to apply Why Apply?
+ Long-term opportunity with potential for direct hire
+ Pay increase after 6 months for employees being considered for conversion
+ Growth and advancement opportunities
+ Supportive, team-oriented work environment
+ Open office setting with business casual dress code
+ Hybrid work eligibility available after meeting tenure requirements
+ Potential to move into day-shift opportunities based on performance and business needs Job Type & Location This is a Contract to Hire position based out of Olathe, KS. Pay and Benefits The pay range for this position is $19.00
- $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
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