Optical Lab Order Entry / Customer Service

Optical Lab Order Entry / Customer Service Institutional Eye Care

LLC - 1.0

Overland Park, KS Job Details Full-time $18 - $20 an hour 10 hours ago Benefits Paid time off 401(k) matching Life insurance Qualifications Teamwork Optical experience Process improvement Administrative experience Attention to detail Organizational skills Full Job Description Job description: About Us Institutional Eye Care LLC (IEC) is a leading provider of eye care solutions to correctional facilities across the nation. We have an opening at our optical lab location in the heart of Overland Park, KS. We are seeking a full-time Optical Order Entry / Customer ServiceRepresentative to join our Kansas team. Job Overview The Optical Order Entry / Customer Service Representative plays a critical role in ensuring accurate and timely processing of optical orders while providing high-quality support to internal teams and external partners. This position is primarily office-based and focuses on order entry, verification, and customer communication. Attention to detail, strong organizational skills, and prior optical experience are essential for success in this role. This is an in-office position working closely with the optical lab, billing, and operations teams to support daily workflow and ensure accuracy throughout the order lifecycle.

Key Responsibilities Order Entry & Processing:

Enter and verify eyeglass and contact lens prescriptions accurately Review orders for completeness, optical accuracy, and compliance with specifications Utilize IEC's software management system for order tracking, updates, and documentation Coordinate with the lab team regarding order status, corrections, or special requests

Customer Service & Communication:

Serve as a primary point of contact for internal teams, providers, and facility partners Respond to order-related inquiries via phone and email in a professional and timely manner Communicate clearly regarding order status, delays, or required clarifications Assist with troubleshooting order issues and resolving discrepancies

Administrative Support:

Maintain accurate records and documentation Assist with daily administrative tasks related to optical order flow Support continuous improvement of order entry and customer service processes Qualifications Optical experience required (optical lab, optician, or optical order processing background preferred) Familiarity with optical prescriptions, lenses, frames, and terminology Strong attention to detail and accuracy Excellent communication and customer service skills Ability to multitask in a fast-paced, detail-oriented environment Experience with optical software systems is a plus Application Process We are seeking candidates with optical experience who are detail-oriented, dependable, and eager to contribute to a growing organization. The right candidate will value accuracy, teamwork, and professional communication. Institutional Eye Care LLC is an equal opportunity employer, encouraging individuals from all backgrounds and abilities to apply. We value the interest of all candidates in Institutional Eye Care LLC; however, only those selected for an interview will be considered for this position. An interview does not imply or indicate that a candidate will be offered the final contract position.

Job Type:

Full-time Benefits:

401(k) matching Life insurance Paid time off

Schedule:

8-hour shift (8-4) Monday to Friday Ability to

Commute or Relocate:

Overland Park, KS 66212 (Required)

Work Location:

In person

Pay:

$18.00 - $20.00 per hour

Work Location:

In person