Position:

Customer Service Specialist & Estimator Hours:

8:00AM - 5:00PM Job Description Greet and direct customers, building strong relationships by effectively responding to all calls, emails, text messages, walk-in business, CCC communication, and written correspondence. Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, repair updates and other customer needs. Effectively document vehicle damage via photos and notes, providing written estimates to customers and insurance when requested. Track, manage, and convert all repair opportunities while proactively guiding customers through the repair process to secure sales. Manage and close all self-pay repair orders, ensuring accuracy and customer satisfaction. Answer and direct incoming phone calls professionally and efficiently. Oversee all incoming office emails and communicate them with appropriate personnel in a timely manner. Build and maintain customer files, including key tags, insurance information, authorization forms, and OneDrive E-Folder documentation. Cross-train and cover Claims Specialist duties when necessary. Benefits 100% paid Employee Health Insurance. 100% paid Employee Dental Insurance. Paid time off 401k Retirement offered with up to 4% match.