Internship - Customer Service - FBO

Jet Aviation Staffing

•

Zurich, Zurich

•

PERMANENT

Updated 09/13/2026

Job Description

Job Summary

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers' journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about aviation and delivering excellent customer service? Join our Zurich Customer Service team at Jet Aviation as an intern and gain hands-on experience in a dynamic aerospace environment. As part of Jet Aviation, you will work alongside experienced professionals and support daily operations that shape the customer's journey. The preferred start date for this position is November/December 2026.

If you are interested, please submit your CV in English along with a one-page "Who I am" introduction, which you may design in your own style whether as a short text, visuals, key topics, or another format that you feel best represents you.

Your Role

Provide professional flight services at our fixed-base operator in Zurich, ensuring professional and welcoming customer experience

Anticipate customer needs, coordinate personalized services, and ensure every interaction reflects Jet Aviation's high standards of service and hospitality

Create and manage aircraft handling requests in our tool FBO One, incorporating additional services as requested to ensure handling orders are complete and ready for invoicing

Prepare and distribute flight packages for flight crews, including weather information, wind charts, and NOTAMs

Coordinate arrangements for flight crews and customers, including hotels, ground transportation, cabin-item storage, catering, customs services, and other vendor requirements

Contribute to the continuous improvement of service quality and workplace experience

Act as a welcoming ambassador for Jet Aviation by creating a warm, professional, and memorable experience for every customer and crew member

Properly maintain passenger and crew lounges and assist with the upkeep of the company carpool vehicles

Your Profile

Currently enrolled in a relevant study program in Hospitality, Business Administration, Tourism, Aviation Management or a related field; matriculation during the entire internship period is required

Experience in reception, front office, or hospitality roles in a leading hospitality environment.

Aviation experience and background are an advantage

Comfortable working in a fast-paced and dynamic environment

Quick learner with a proactive mindset and the ability to work independently

Strong communication and interpersonal skills with a service-oriented mindset

Fluent in English, German is an advantage, both written and verbal

Additional languages such as French, Italian, Spanish, or Arabic are a benefit

Valid drivers license, Category B is mandatory

What We Offer You

A dynamic, international environment with a shared passion for aviation

Opportunities to take responsibility and gain hands-on experience

Mentorship - work alongside experienced professionals who will guide and support your development

Attractive employee discounts for preferred airlines, hotels, leisure, fashion, sports, electronics, etc.

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.