Find & Apply For Customer Service Representative Jobs in Zurich, Kansas

The Role Provides onsite mailroom and business service center support, including sorting and distributing mail, processing shipments, receiving packages, maintaining records, operating office equipment, managing supplies, submitting work orders, and responding to employee inquiries. Delivers professional customer service, maintains an organized work area, supports reception or concierge coverage, and trains backup staff. The role requires frequent standing, walking, bending, and lifting packages up to 40 pounds or more. Summary Generated by Built In Client Service Associate 📍 Denver, Colorado, United States On-site The Client Service Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Reports To:

The Client Service Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Duties and Responsibilities:

Provides 5-star customer service to all employees (in all forms of communication). Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. Maintains records of receipt, mailing dates, and other required information. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Acts as point of contact for company personnel on mail/package inquiries. Submit work orders for certain requests. Maintains the Business Service Center area in a neat and orderly fashion. Monitors level of office supplies on the floor and replenishing and orders accordingly. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to client. Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.

Competencies :

Strong verbal and written communication skills. Excellent customer service skills. PC skills MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. Possesses ability to work independently and is capable of completing projects. Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.

Qualifications and Education Requirements:

High School Diploma (or equivalent) required. 2+ years prior work experience preferred. Ability to work assigned work hours determined by manager. Flexible, Adaptable, and Dependable. A Team Player. Excellent organizational and time management skills. Analytical abilities and aptitude in problem-solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer-based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adhere to all policies and procedures required.

Physical Demands:

Approximately 50% of the time this position requires the below physical demands. Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. Ability to lift or move 40 lbs. or greater frequently.

Travel:

None or Negligible Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation:

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:

This posting is for an existing vacancy. Pay Range $19.85 — $20.60 USD

WHAT WE OFFER

Career Growth:

An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

Learning & Development:

At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.

We Recognize Talent:

We offer a variety of recognition programs for all levels of employees.

Paid Time Off:

Full time: Minimum of 80 hours/calendar year.

Part time/temporary:

Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.

Bonuses:

Are available for employee and client referrals for current employees.

Benefit Offerings:

Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Note:

Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:

We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below:

Data Privacy Statement Acknowledgement Section:

By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company. Read Full Description Skills Required High school diploma or equivalent Ability to work assigned hours determined by the manager Flexibility, adaptability, and dependability Team-oriented approach Excellent organizational and time management skills Analytical and problem-solving ability Strong written and verbal communication skills Current knowledge of, or ability to learn, computer-based systems Professional appearance and attitude Ability to follow company policies and procedures Knowledge of shipping and receiving procedures Ability to operate or learn mailroom and multifunction device equipment Ability to lift or move 40 pounds or more frequently Ability to handle packages on a wheeled cart with a 60-pound load capacity Ability to stand, walk, bend, kneel, and sit for extended periods Two or more years of prior work experience SPS Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS and has not been reviewed or approved by SPS. About This Summary Wellbeing & Lifestyle Benefits — Work-life and wellbeing initiatives, including support for disconnecting outside working hours and Employee Assistance Programs, are emphasized in company materials. These offerings appear alongside training and development support and are visible in multiple regions. Flexible Benefits — Flexible working hours, locations, and in some cases job sharing are offered, with benefits configured by region. This structure indicates adaptability to local needs and role types. Learn more about SPS's Compensation & Benefits → SPS Insights What's It Like to Work at SPS? SPS Culture & Values SPS Career Growth & Development What's the Work-Life Balance Like at SPS? SPS Leadership & Management SPS Company Growth, Stability & Outlook View all jobs at SPS View SPS Profile Report Job