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Wroblewski & Newsom, PLLC
Client Service Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
Wroblewski & Newsom CPAs is seeking a friendly, organized, and dependable Client Service Coordinator to become the first point of contact for our clients. We are a growing local CPA firm that values professionalism, teamwork, and exceptional customer service. This position is ideal for someone who enjoys helping people, staying organized, and working in a professional office environment. Key Responsibilities Welcome clients and visitors with a friendly, professional attitude Answer and direct incoming phone calls Schedule appointments and manage calendars Assemble tax returns and client documents Scan, organize, and maintain electronic files Process incoming and outgoing mail Assist clients with electronic signatures and secure client portal access Prepare correspondence and other administrative documents Help maintain an organized and efficient office Provide general administrative support to the accounting staff Assist with additional office projects as needed Qualifications Friendly and professional personality Excellent customer service and communication skills Strong organizational skills and attention to detail Comfortable using computers and learning new software Ability to prioritize tasks and work independently Reliable, dependable, and willing to learn Experience in an accounting or professional office is a plus but is not required. We are happy to train the right person with a positive attitude and strong work ethic. What We Offer Monday-Friday daytime schedule No evenings or weekends (except occasional tax season needs) Paid holidays Paid time off Retirement Plan Supportive, team-oriented work environment Opportunity to grow your responsibilities over time