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RB
Redstone Behavioral Health
Client Care Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
Job Summary Our private‑pay Dual Diagnosis PHP/IOP program is seeking a Client Care Coordinator to support a seamless, trauma‑informed client experience. This role manages scheduling, communication, onboarding, and care coordination while ensuring high‑touch, concierge‑level service. Key Responsibilities Serve as the primary client liaison, providing warm, supportive communication. Coordinate intakes, onboarding, and daily schedules for PHP/IOP services. Track attendance, engagement, and client progress. Support referrals, aftercare planning, and interdisciplinary communication. Maintain accurate documentation and uphold