Respect

• Customer Driven
• Innovation
• Global Perspective
• Action Orientated Flex Films takes pride in being a world class player in technology, innovation, and product development in our industry segment.

We attribute our tremendous growth to the commitment, ability, and relentless efforts of our people. If you have experience with the following, then Flex may be a fit for you! Experience with software platforms such as ERP or Oracle CSR role in manufacturing environment Strong communication skills

Flex Films Offers:

Competitive salaries and comprehensive benefits A diverse, inclusive work environment which offers learning opportunities to encourage personal development Interact with colleagues from around the world while working in a global environment Entrepreneurial environment to inspire innovation and enthusiasm, creating success for oneself and the company Reporting to the CSR Manager, the Customer Service Representative is responsible for acting as a liaison and coordinating the flow of information from sales agents to production to logistics to customers. The Coordinator will provide overall client account management and customer service while building customer confidence in an efficient and reliable manner. Additional Responsibilities may include but are not limited to: Knowledgeable and reliable contact point for any information required by customer Place orders, trace orders, schedule shipments, and process sample orders Complete various internal and external reporting requirements Maintain open communication with production and relay information as needed to customer; i.e. delivery date updates Follow up with customers to ensure proper receipt of goods received and overall customer satisfaction Process complaints and enter as needed as well as sales order returns File complaints and own situation until fully closed (technically and financially) Maintain proper documents for ISO audits Respond to all customer communications in a timely, professional, and courteous manner Act with a sense of urgency in order to meet customer requests Requirements 5 years experience in customer service role within manufacturing environment Ability to work and achieve short deadlines Good communication, interpersonal, and organizational skills Team player Experience in production/manufacturing environment Proficient in Microsoft Office As one of the world's leading companies in flexible packaging, we utilize the expertise of our people to innovate products to meet tomorrow's needs. If you are interested in applying your skills and knowledge to make a global impact, then discover the numerous career opportunities at Flex Films and become part of our international team. Disclosure Flex Films is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

Job Type:

Full-time