Customer Experience Specialist

Description We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in Kentucky. This role involves providing contract support for the Order Management team during a scheduled team member leave. The ideal candidate excels at delivering exceptional customer service, managing order-related tasks with precision, and effectively collaborating with team members to ensure seamless operations.

Responsibilities:

• Accurately enter and validate orders, ensuring all entries are reviewed and approved by the team or manager.
• Process and track shipment numbers upon request to maintain timely communication.
• Provide quotes for component pricing and manage warranty claims efficiently.
• Assist with order and portal management functions, adhering to established procedures.
• Follow company protocols to meet deadlines and maintain service level agreements.
• Communicate professionally with both internal teams and external stakeholders.
• Support standard practices and contribute to maintaining operational consistency.
• Collaborate effectively with a team of three to ensure smooth workflow during the coverage period. Requirements
• Strong focus on detail and accuracy in all tasks.
• Proven experience in customer service or order entry, preferably within a manufacturing or distribution environment.
• Familiarity with SAP systems is an advantage but not mandatory.
• Proficiency in Microsoft Excel and multi-browser navigation.
• Ability to compose clear and well-structured email correspondence.
• Demonstrated ability to adapt quickly and follow standard operating procedures.
• Availability to work on-site four weekdays during the contract period.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .