Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! Our e-commerce home products company is seeking a friendly face and helpful voice that ensures our clients receive exceptional support and service. Your enthusiasm, organizational skills, and technical proficiency will help create a positive experience for every customer. In this role, you will be the bridge between our customers and our high-quality home products (focusing on kitchen and bath fixtures). Much of the time will be devoted to digital customer support but you will also assist with hands-on quality inspection of returned goods. Paid training is provided to ensure you are fully equipped to succeed from day one! If you are a great problem solver who loves helping people and has a sharp eye for detail, we want to hear from you!!!!

Responsibilities Customer Support:

Greet customers warmly via phone, email, and social media. Assist with orders, cancellations, tracking, billing questions, and warranties.

Problem Resolution:

Resolve customer complaints efficiently. Suggest solutions for product issues and gently persuade canceling customers to reconsider by offering alternatives or promotions. Returns Inspection (No Heavy Lifting): Unbox, review, and inspect incoming parcel and freight returns to verify their condition. (Warehouse teams handle the heavy movement; you focus strictly on quality inspection and documentation).

Carrier Claims:

File detailed documentation and claims with parcel and freight carriers for goods damaged during transit.

Team Collaboration:

Work closely with the Customer Service Manager to meet departmental goals and ensure a seamless customer experience.

Skills Experience:

2+ years of experience in a customer service or retail support environment.

E-Commerce Familiarity:

Experience working with online consumer sales, order processing, or e-commerce platforms.

Technical Skills:

Proficient with Microsoft Word and Excel. Ability to quickly learn internal order management systems.

Communication:

Exceptional oral and written communication skills with a talent for turning negative situations into positive customer experiences.

Work Style:

A reliable team player who thrives in a fast-paced environment, meets deadlines, and can work accurately with minimal daily supervision. Preferred (Bonus) Qualifications Background or familiarity with the kitchen, bath, or sanitary ware industry. A Bachelor's Degree in Business (or equivalent industry experience). Experience mentoring or helping train newer team members.

Pay:

$20.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person