Job Title:

Customer Service Rep:

I Location:

Louisville, KY Type:

Contract Duration:

6 months

Compensation:

$17.00-$18.00

Work Model:

Onsite Hours:

40 hours/week

Shift Options:

9:00 AM-6:00 PM, Monday-Friday 10:00 AM-7:00

PM, Monday-Friday Security Clearance:

Not specified Responsibilities Manage all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow-up services. Utilize research skills to troubleshoot customer problems, which may involve investigating claims and resolving complex requests. Handle a high call volume focusing on dependable service and problem-solving to ensure customer satisfaction. Support internal and external customers with varying requests related to healthcare positioning and services. Communicate effectively to demonstrate a service-oriented approach and kindness to clients. Requirements At least 6 months to 1 year of call center customer service experience; healthcare or retail experience preferred. Strong interpersonal, customer service, and communication skills. Ability to work in a high-volume call environment with knowledge of dialers preferred. Dependable with a focus on providing accurate and timely solutions. On-site work required. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1

Ref:

#431-IT Tampa