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Marion County Farm Bureau Insurance - South Agency

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Kentucky data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,411 / year median in Kentucky

-6% projected decline

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Job Description

We are looking for a Customer Service Representative to partner with our team. The ideal candidate will be available to work in the office on Mondays-Friday and is able to work a flexible schedule. The ideal candidate is someone who has a passion for helping customers and enjoys problem solving. The Customer Service Representative should have prior experience working in a customer service environment, an excellent memory and a commitment to providing accurate answers and information in a timely manner.
Responsibilities:
Answer questions about our products and services. Know the steps to take to give customers the best service possible. Be able to work independently and make decisions in a fast-paced environment. Accurately assist customers with their insurance needs. Understand insurance terminology; understand and interpret financial numbers, policies, and computer systems.
Job Types:
Part-time, Full-time Pay:
$10.00 - $20.00 per hour
Benefits:
Flexible schedule Paid time off
Work Location:
In person