Veterinary Customer Service Representative PetVet365 - 2.3 Lexington, KY Job Details Part-time $16 - $18 an hour 1 day ago Qualifications Teamwork Employee relationship building Veterinary procedure assistance Client services Communication with pet owners Pet medication administration Full Job Description Join Our Team at PetVet365 Plymouth as a Veterinary Customer Service Representative (part-time)! We are looking for the right person to join our team at PetVet365 Plymouth. We value our close knit environment and are looking for someone with at least one year of experience as a Client Service Representative and Veterinary Assisting. Our story started with a team of veterinary entrepreneurs determined to offer the highest quality care for pets and their families in the best possible way. That is only part of our purpose, we also believe strongly that the animal healthcare profession needs to be reinvented to take better care of the people who devote their lives to helping pets. We live this everyday by providing the most compassionate and loving care. Our patients are treated like they are our own! How are we different? Fear Free experience enhances veterinary/ client/pet bond Personalized benefits package customized to you

Family Focus:

We want to get everyone home on time for dinner Tremendous client loyalty- see reviews Focus on leadership and teamwork Your clients triaged after hours by a veterinary technician team Weekly check-ins to see how you are feeling Embrace emerging veterinary modalities and technology Best-in-class pay Support career path opportunities for veterinary team education and certifications The CSR is the first contact when calling or visiting the practice and as such presents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients and escorts them to exam rooms, receives, and transmits telephone and text messages, updates client and patient records, and receives payments. The Veterinary Assistant are responsible for the care of all hospitalized or boarded animals, including cleanliness of cages, runs and ward areas. They are also responsible for all processes that help the veterinarian better focus on their care and tasks for the animals in the care of Petvet365. Live and exemplify the Petvet365 Purpose, Mission and Vision within self and team. Provides compassionate care to patients and clients with strong Fear FreeTM principles. Check clients in and out, and send out appointment reminders. Work on overdue payment plans. Follow up on client questions, requests and ensure the team responds in a timely manner. Answers telephones and text messages. Communicates with clients on referrals, questions and other care questions. Enters information into practice computer systems. Escorts clients to rooms. Prepares invoices. Performs over the counter selling of merchandise. Maintains positive, cooperative relationships with others. Performs other duties as assigned. Feel and express a genuine liking for pets and for working in a pet care environment. Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time. Display tact and diplomacy with staff members and clients. Work almost constantly in the presence of other staff members and clients. Be flexible in attitude and work habits. Receives animals to be admitted, is responsible for their proper identification and for recording their respective locations. Releases animals to their owners as directed by the doctor; ensures that every animal released is clean and properly groomed. Follows a regular schedule for cleaning and sanitizing all cages, runs (stalls), wards and related areas, changes litter boxes. Administers care for animals such as feeding, giving baths, grooming, collecting specimens and other duties as assigned by the doctor. Records any unusual condition or abnormal behavior. Assists with the administration of medications or with restraint. Cleans equipment and facilities, using materials and equipment with skill and efficiency. Maintains storage and other areas. Maintains positive, cooperative relationships with other team members. Helps to answer phones, schedule appointments and texts. Other duties as assigned.

Work Location:

In person

Pay:

$16.00 - $18.00 per hour Expected hours: 20.0 per week

Work Location:

In person