We are looking for a reliable, detail-oriented team member to provide excellent customer support while assisting with daily eCommerce operations. This position will work directly with customers and help maintain accurate product information across our online sales channels.

Responsibilities include:

Provide friendly and professional customer service through phone, email, and online messaging. Assist customers with questions regarding orders, products, returns, exchanges, shipping, and warranties. Process customer returns, warranty requests, and assist with resolution of order issues. Monitor orders and work with shipping teams to resolve delivery issues. File and manage shipping claims with carriers including UPS, FedEx, USPS, and freight companies. Assist with credit card disputes and charge back documentation. Maintain and update product listings, including descriptions, images, specifications, pricing, and availability. Add new products and ensure website information remains accurate and current. Update inventory, pricing, and product details across eCommerce platforms. Identify and report website errors, product discrepancies, and inventory issues. Respond professionally to customer reviews and online inquiries. Maintain accurate records of customer interactions and resolutions. Assist with general administrative and customer support tasks as needed.

We're Looking For Someone Who Is:

Friendly, professional, and customer-focused. Detail-oriented with strong organizational skills. Comfortable using computers and learning new software. Able to multitask and prioritize in a fast-paced environment. A strong written and verbal communicator. Reliable, dependable, and able to work independently. Experienced in customer service, eCommerce, or online retail (preferred). Familiar with platforms such as Shopify, Amazon, eBay, or similar marketplaces (a plus). Knowledgeable about RV parts or the RV industry (a plus, but not required).

Pay:

From $11.00 per hour

Work Location:

In person