General Clerk II/Customer Service Representative

We're offering exciting roles for individuals seeking a stable Monday - Friday work schedule.

Shift Timing:

Monday to Friday 2:45 pm-11:15 pm ET (8 Hours shift/5 days a week)

Pay:

$19/hour + H&W $4/hour (Total of $24.42/hour) Do you enjoy providing customer support to people in need? If so, USA InfoTech has a great opportunity for you! You will have the opportunity to support the Center for Medicare and Medicaid. You will select from clearly defined processes to make simple changes and interpretations to consumer records by following easy-to-follow guides, manuals, and procedures at our London, KY location. Bring your clerical and customer service skills to the team that helps the American people obtain affordable health care!

• Military Veterans and spouses are encouraged to apply
• In this role, you will: -Post information to agency records and modify forms or records.
• Record and input information to internal database records.
• Conduct outbound telephone calls.
• Receives inbound telephone calls.
• Perform data entry and retrieval and perform arithmetical computations.
• Receive coaching/feedback and implement/take action to make changes as appropriate.
• Participate in internal training through company Learning Management System and passing certification tests.
• Adhere to service compliance requirements by completing training modules and passing annual re-certifications.
• Maintain required production and quality standards as outlined by contract.
• Recognize & assess issues associated to the task following work instructions as outlined by the line of business and escalates when necessary.
• Effectively work in a team environment.
• Demonstrate flexibility and ability to adapt to change.
• Additional duties as assigned.

Required Skills:

• High school diploma or equivalent, and one year of work experience in a customer service capacity.
• Demonstrate clerical skills including data entry, typing and outbound telephone calls.
• Computer skills in Microsoft Office Suite (Excel, Word, PowerPoint and Outlook)
• Demonstrate ability to multitask using two computer screens and navigating between multiple software programs.
• Provide telephone support utilizing clear and effective communication skills. Prior telephone experience is desired.
• Demonstrate ability to work independently, performs as a self-starter, and meets critical deadlines.
• Demonstrate ability to communicate effectively both orally and in written communication.
• Display knowledge of business terminology, methods, and procedures; office procedures, and spelling, punctuation, grammar, and mathematics.
• Demonstrate ability to prepare and maintain detailed records, files, and reports.
• Demonstrate ability to type accurately at a speed consistent with work requirements.
• Maintain confidential and sensitive information by following PII (Personal Identifiable Information) standards.
• Demonstrate ability to work effectively and professionally with agency personnel.

Additional Requirements:

• You must be able to commute to the office in London, KY and be able to work onsite as directed.
• Candidates must live and work in the following Kentucky counties: Casey, Green, Knox, Laurel, Marion, McCreary, Pulaski, Taylor, Wayne, Whitley
• Candidates must be able to obtain and maintain a Public Trust clearance.
• Candidates must have lived in the United States 3 out of the past 5 years.
• Candidates must be living in a HubZone Application Question(s): Can you work on the Shift ( 2:45 pm-11:15 pm ET ) mentioned above in the Job Description?

Will you be able to clear the Background and Drug Screening? This position is open only for people living in hubzone. Are you living in the HubZone? Check the map with your home address before applying.

https:

//maps.certify.sba.gov/hubzone/map

Disclaimer:

USA InfoTech is an Affirmative Action/Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws. If reasonable accommodation is needed, please contact inform your recruitment representative. USA InfoTech is committed to the full inclusion of all qualified individuals. As part of this commitment, USA InfoTech will ensure that persons with disabilities are provided reasonable accommodations

Job Type:

Full-time Pay:

$19.00 per hour

Work Location:

In person