Customer Relations Representative/Administrative Support at Lambda Technologies Group Customer Relations Representative/Administrative Support at Lambda Technologies Group in Newport, Kentucky Posted in about 24 hours ago.

Type:

full-time Lambda Research is in search of a Customer Relations Representative to join our team. We are looking for a self-motivated, punctual, professional, and organized individual who enjoys detailed work, actively communicating with customers, and a fast-paced environment. This position is critical to our operations and is an integral part of our frontline customer service team tasked with creating a positive customer experience. This is a full-time, on-site position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m.

About Us:

Lambda Research, part of the Lambda Technologies family of companies, is a premier provider of materials testing and component improvement services. We specialize in residual stress testing and analysis, x?ray diffraction testing, and surface enhancement. Our customers include leading manufacturers and research organizations that rely on our laboratory for precise, high-quality results.

Position Summary:

You will work closely with our technical staff to prepare quotations, set up projects, coordinate reports, and provide administrative support to the laboratory. The ideal candidate enjoys detailed work, active communication with customers, and thrives in a fast?paced environment.

Responsibilities:

Our successful Customer Relations Representatives interact with clients via incoming calls and e?mails and assist them with a broad range of needs, including:

• Answering non?technical questions about their projects (scheduling, pricing, documentation, project status)
• Guiding customers to the appropriate technical contact for more detailed inquiries
• Completing and sending quotations, contract reviews, project set?ups, and reports
• Performing follow?ups on outstanding quotes and delivered reports
• Preparing shipments for the return of customer samples
• Providing broad support services such as copying, scanning, entering information into customer, and project databases
• Assisting with marketing activities, and supporting upper management with various administrative tasks

Qualifications and Skills:

Proficient with Microsoft Office products (Word, Excel, Outlook) Positive, outgoing, and professional demeanor with a strong customer service mindset Strong verbal and written communication skills Proven time management skills and ability to multitask in a fast?paced environment High attention to detail and accuracy in document preparation and data entry High School diploma or GED required 1-3 years of customer service or office administrative experience preferred

Benefits:

Team members are eligible for:

• Company health insurance plan.
• Profit sharing and retirement plan.
• 10 paid holidays plus 3 weeks of paid time off (PTO).

If you enjoy helping customers, managing details, and supporting a technical laboratory environment, we encourage you to apply and join our team at Lambda Research.