A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Reservationist Executive Transportation - 3.7 Newport, KY Job Details Full-time $18 an hour 16 hours ago Benefits Paid training Qualifications Customer service Service scheduling Managing clients in a customer support role Desktop applications Productivity software Full Job Description
RESERVATIONIST
Hiring One Full-Time Reservationist in our Newport location. This is an On-Site position - NO remote work available.
OUR COMPANY
Executive Transportation is the premier ground transportation company in the Greater Cincinnati / Northern Kentucky area. Since its inception in 1961, Executive Transportation has been a family-owned and operated business and is now a fourth-generation company. Our services consist of Luxury Private Car and SUV, Airport Shuttle Service, Charter Bus, Van Service (Express Mobile) and Group Logistic Coordination. Our reputation consists of safety, reliability, timeliness and professionalism; which is achieved by providing safe, clean, new and reliable vehicles along with expertly trained drivers. Our Reservationist specializes in providing tailored travel and reservation solutions including comprehensive services for flight crews with unique and highly specific needs. We pride ourselves on delivering exceptional accuracy, personalized service and efficiency in every aspect of our operations.
JOB SUMMARY
We are seeking a highly detail-oriented and skilled Reservationist to join our team. This position goes beyond simply answering phones - you will be a key point of contact for managing complex reservations, interpreting detailed contract requirements and ensuring precise pricing. Success in this role requires the ability to handle high volumes of information, identify nuances between contracts and collaborate closely with internal and external teams. Executive Transportation is hiring 1 Reservationist to work 2nd Shift, which will be an 8-hour shift anywhere between noon and 10:00pm. The schedule will include either a Saturday or Sunday.
KEY RESPONSIBILITIES
Reservation Management Handle inbound reservation requests via phone, email and online platforms. Accurately handle and process reservations for a variety of clients, including flight crews with unique contractual terms and service requirements. Gather and verify all necessary details to ensure pricing and services meet contract specifications. Learn and understand the specific details of various contracts, ensuring that reservation processes align with individual client expectations. Stay updated on changes to contracts or service agreements and adjust reservations accordingly. Communicate complex reservation details to both clients and relevant departments, including operations, dispatch and customer support. Provide exceptional support to clients, addressing questions, resolving concerns and offering recommendations in a professional and efficient manner. Confirm reservation details to relevant departments, including operations, dispatch and customer support. Serve as a reliable point of contact for all clients and customers including flight crews. Work with operations and dispatch teams to ensure that reservations align with available transportation services. Coordinate with drivers and dispatch to facilitate smooth transitions for passengers. Identify and resolve issues related to reservations such as scheduling conflicts. Maintain accurate and up-to-date records of reservations, cancellations and customer interactions. Use transportation reservation systems and related software tools to manage bookings efficiently. Having an enthusiastic attitude. Account for credit card transactions.
QUALIFICATIONS
Proven experience in a customer service, reservation or administrative role, preferably in the travel or aviation industry. Excellent verbal and written communication skills to interact with customers and internal teams. Clear and concise communication of travel details to passengers. Strong customer service skills with a focus on providing a positive and efficient travel experience. Ability to handle customer inquiries and issues professionally and promptly. Exceptional attention to detail and accuracy. Capable of managing multiple reservations and schedules simultaneously. Strong organizational and time management skills to ensure accuracy of all pick-ups and drop-offs. Ability to collaborate with other departments, including operations, dispatch and customer service to ensure seamless transportation services. Proficiency in using transportation reservation systems and other relevant software. Ability to quickly learn and retain detailed information about multiple contracts and pricing structures. Basic knowledge of Microsoft Office applications. Quick thinking and effective problem-solving skills to address customer concerns or circumstances that may occur. Being self-motivated.
SCHEDULE
Full-Time 8-Hour Shift / Anywhere between Noon and 10:00pm Days will vary / Schedule will include either a Saturday or Sunday All shifts will start and end at Executive Transportation's office in Newport, KY
TRAINING
Paid Training. All training will be on-site at our Newport, KY home office. Training is 40 Hours a week for 4-6 weeks. Days and times of training is typically Monday -
Friday:
9:00am to 5:00pm. Once training is completed, regular schedule will be initiated. SALARY $18.00/Hr. Paid on a
Bi-Weekly Basis Pay:
$18.00 per hour Application Question(s): Are you available to work Second Shift - An 8-hour shift that could be anywhere from Noon to 10pm? Are you available to work either a Saturday or Sunday shift?
