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M
Messenger-Inquirer
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Kentucky data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,411 / year median in Kentucky
-6% projected decline
Job Description
The Messenger-Inquirer currently has an opening for a full-time regional call center Customer Service Representative. This department processes incoming subscription related and classified advertising calls for over 40 different newspapers. They also execute outbound calls for service, retention and growth.
Requirements are:
- Dependable / Detail Oriented / Organized
- Exceptional Interpersonal Phone Skills
- Computer Literacy / Data Entry / Troubleshooting
- Strong Communication (written, verbal & active listening)
- Comfortable Working in a Fast-Paced Environment
- Ability to Evaluate Situations and React Accordingly
- Monday-Friday 7AM-3PM (Occasional Weekends & Holidays)