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CP
CC Powersports
Service Writer
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Kentucky data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$47,282 / year median in Kentucky
+13% projected growth
Job Description
About us We are professional and agile.
Our work environment includes:
Modern office settingResponsibilities:
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document vehicle issues
- Schedule appointments and manage service requests
- Provide estimates for repairs and services
- Coordinate with technicians to ensure timely completion of repairs
- Communicate with customers regarding the status of their vehicle repairs
- Process payments and handle cash transactions
Qualifications:
- Previous experience in a similar role preferred
- Knowledge of Powersports repairs and services, including brake repair, oil changes, shocks/struts, suspension, transmission, tire service, and alignment
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in documenting customer information
- Cash handling experience is a plus
Note:
This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.Job Type:
Full-time Pay:
$17.00- $18.