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JOLLY ENTERPRISES INC

Customer Experience Representative

Pay: $38,480/yr
Posted: 07/16/2026
Location: Wilder, KY (Onsite)
Last Updated: 5 days ago
Hours: Full-Time
Expires: 10/8/2026

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Based on Kentucky data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,411 / year median in Kentucky

-6% projected decline

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Job Description

CUSTOMER EXPERIENCE REPRESENTATIVE JOB SHIFT
Monday - Friday 8am - 4:30pm
PAY RANGE
$17-20, based on experience Why Choose Jolly? Competitive Bi-Weekly Pay, 401K Retirement Matching Health Benefits that include: Medical, Dental, Vision Paid Training (We Pay You to Learn on the Job) 10 Days of PTO, 6 Paid Holidays State of the art facility includes a full court basketball/event center that is available to employees and their families or friends NEXSTAR Company - Training and coaching Work Hard, Play Hard! Motivated team players who like to have fun Work/Life Balance Community Focus Office Support
WHY WE NEED YOU
Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.
THE BIG TASK
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
KEY SUB TASKS
You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.