Job Summary The Customer Service Representative (CSR) is the primary point of contact for Marketplace Affordable Care Act enrollees seeking assistance with their healthcare benefits. Based in our Winchester, Kentucky call center, this role requires a compassionate, knowledgeable role in developing and empowering our Customer Service Representatives (CSRs) to deliver exceptional support to Medicare and Medicaid beneficiaries. This role is responsible for designing, delivering and evaluating comprehensive training programs focused on CMS regulations, healthcare benefit knowledge, customer service best practices and effective call handling techniques. The Trainer will ensure all CSRs are equipped with the knowledge and skills necessary to provide accurate empathetic, and compliant assistance to CMS recipients. Duties Respond promptly to customer inquiries via multi-line phone systems, email, and live chat, delivering friendly and effective support. Provide direct support to US Citizens in need of assistance with ACA Marketplace Insurance inquires. Utilize productivity software such as Microsoft Office, WFO, Genesis, and NGD. Maintain detailed records through data entry, to uphold data integrity and confidentiality.

• Must Have a High School diploma or GED
• Must be eligible to work in the US
• Must Speak English Fluently
• Must Have Customer Service Skills
• Must be willing to work on-site at 1025 Bypass Road in Winchester, KY.

This position is not remote or hybrid. Join us in delivering outstanding customer service while developing your professional skills! This paid position offers an opportunity to grow within a supportive team that values enthusiasm, organization, and technical competence.

Job Type:

Full-time Pay:

From $15.38 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Referral program Vision insurance

Work Location:

In person