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Customer Retention Specialist

• State Farm Agent Team Member Tim Green State Farm Winchester, KY Job Details Full-time $40,000
• $60,000 a year 21 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Paid time off Parental leave Life insurance Retirement plan Qualifications Insurance needs analysis Customer records maintenance Managing customer accounts Customer communication Account maintenance Client inquiry handling Post-sales issue resolution Insurance issue resolution Client retention Coordinating with insurance clients Post-sales relationship building Insurance policy review Billing issue inquiries Entry level Under 1 year Customer data entry Full Job Description Customer Retention Specialist•State Farm Agent Team Member Position Overview This is a full-time Customer Retention Specialist career opportunity with Tim Green State Farm in Winchester, KY for someone who wants to grow a lasting career in customer service and insurance.

You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Responsibilities Answer customer inquiries with accurate, timely information about insurance policies Handle policy questions, billing inquiries, and coverage changes accurately Resolve service issues with patience and professionalism Identify coverage gaps and service needs during reviews Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Qualifications No prior insurance experience required Excellent listening, empathy, and problem-solving skills Organized and detail-oriented with strong follow-through Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Benefits Base salary plus performance-based commission

SIMPLE IRA

retirement plan with employer match Health insurance Life insurance Disability insurance Paid time off (vacation, sick, and personal days) Paid company holidays Paid parental leave Clear career advancement paths Pay range: $40,000

• 60,000 per year This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met.

Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.