Customer Care Representative

• State Farm Agent Team Member Josh Hollier State Farm Church Point, LA Job Details $50,000
• $65,000 a year 17 hours ago Benefits Paid holidays Health insurance Paid time off 401(k) matching Qualifications Property casualty insurance Consultative selling Full Job Description Customer Care Representative
• State Farm Agent Team Member Position Overview Great service is at the heart of what we do.

Josh Hollier State Farm is hiring a Customer Care Representative in Church Point, LA who truly enjoys helping people — answering questions, solving problems, and making sure every customer feels taken care of. Responsibilities Build and maintain strong relationships with existing customers to support retention and loyalty Identify coverage gaps during reviews and recommend additional coverage that fits the customer's needs Follow up consistently to support customer loyalty and retention Maintain accurate customer records in the agency system Handle policy questions, billing inquiries, and coverage changes accurately Resolve service issues with patience and professionalism Qualifications No prior insurance experience required A sales mindset — comfortable recommending coverage when it genuinely helps the customer Willingness to obtain the required Property and Casualty license Positive, professional, customer-first attitude Excellent listening, empathy, and problem-solving skills Organized and detail-oriented with strong follow-through Benefits Base salary plus performance-based commission 401(k) retirement plan with employer match Health insurance Paid time off (vacation, sick, and personal days) Paid company holidays Clear career advancement paths Pay range: $50,000

• 65,000 per year This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met.

Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.