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NB
NOTHING BUNDT CAKES - Covington, LA
Guest Service Representative Tues-Fri 8:30-6:30, Sat 8:30-6:30, sun 10:30-4:30
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Louisiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,915 / year median in Louisiana
+2% projected growth
Job Description
Position Summary The Guest Services Representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone. The GSR does side work duties for the Crafting Department, some light cleaning and clerical duties. Requirements Possess a strong sense of teamwork. Ability to follow instructions. Has integrity. Takes initiative. Fits the brand culture. Works well under pressure. Outgoing and friendly personality. Attention to detail. Multi-tasking ability. Strong sales ability. Strong sense of urgency. Genuine care for others' needs. Responsibilities (Including, but not limited to...) Abide by all NBC policies and procedures. Uphold the NBC image and brand. Assist other departments when necessary. Introduce walk-in guests to the bakery and products using a Guest Tour. Suggest creative solutions to guests with walk-in orders. Suggest the purchase of add-ons and retail to make the product a complete experience. Assist phone-in guests with their orders. Give cake presentations while performing quality control tests. Operate the POS with accuracy and efficiency. Collect email addresses from guests. Keep samples available during operating hours. Have current and complete knowledge of current prices, products and promotions. Keep retail area clean, swept and neatly merchandised throughout the day. Dust all retail surfaces at least twice per week, including counter tops and POS stations. Carry out the duties the crafter assigns from time to time.