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Dynamic Physical Therapy

Insurance Clerk

Career Insights for Insurance Customer Service Representative

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Based on Louisiana data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$41,184 / year median in Louisiana

-6% projected decline

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Job Description

Dynamic Physical Therapy is currently seeking a reliable and detail-oriented Insurance Clerk to join our Covington team. This position plays a key role in supporting both patients and clinicians by confirming insurance benefits, securing necessary authorizations, handling denials and appeals and collecting. We're looking for someone who is organized, communicative, and enjoys working in a team-focused healthcare environment. Position Responsibilities Verify patient insurance eligibility Obtain required authorizationsfrom insurance providers Maintain accurate records and authorization tracking logs Upload and organize documentation within patient files Communicate authorization approvals, limitations, or denials with the care team Contact insurance companies to follow up on pending requests or missing information Follow up on denied and corrected claims with insurance companies Aged Receivables Qualifications Minimum of 1 year of customer service experience in an office setting Strong communication and customer service skills Excellent attention to detail and organizational ability Ability to manage multiple tasks in a fast-paced office environment Comfortable using office software Positive attitude and strong interpersonal skills Reliable and collaborative team member Professional phone communication and problem-solving skills What We Offer Competitive compensation Paid time off and paid holidays Health benefits available including medical, dental, and vision Optional supplemental insurance plans Friendly and supportive workplace culture The opportunity to contribute to improving patients' health and recovery
Location:
Covington, LA Learn more about us: www.getwellatdynamic.com Become part of the Dynamic Physical Therapy team and help us continue delivering outstanding care to the communities we serve.
Job Type:
Full-time Pay:
$10.00 - $14.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): What interests you the most about this position? What insurance companies have you submitted authorizations for, not the employer but for example, Medicare.....? What insurance companies (not the employer) have you verified benefits for? Example, Healthy Blue.....
Education:
High school or equivalent (Required)
Experience:
healthcare setting: 1 year (Preferred) Insurance verification: 2 years (Required) Ability to
Commute:
Covington, LA 70433 (Required)
Work Location:
In person