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DP
Dynamic Physical Therapy
Insurance Clerk
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Louisiana data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$41,184 / year median in Louisiana
-6% projected decline
Job Description
Dynamic Physical Therapy is currently seeking a reliable and detail-oriented Insurance Clerk to join our Covington team. This position plays a key role in supporting both patients and clinicians by confirming insurance benefits, securing necessary authorizations, handling denials and appeals and collecting. We're looking for someone who is organized, communicative, and enjoys working in a team-focused healthcare environment. Position Responsibilities Verify patient insurance eligibility Obtain required authorizationsfrom insurance providers Maintain accurate records and authorization tracking logs Upload and organize documentation within patient files Communicate authorization approvals, limitations, or denials with the care team Contact insurance companies to follow up on pending requests or missing information Follow up on denied and corrected claims with insurance companies Aged Receivables Qualifications Minimum of 1 year of customer service experience in an office setting Strong communication and customer service skills Excellent attention to detail and organizational ability Ability to manage multiple tasks in a fast-paced office environment Comfortable using office software Positive attitude and strong interpersonal skills Reliable and collaborative team member Professional phone communication and problem-solving skills What We Offer Competitive compensation Paid time off and paid holidays Health benefits available including medical, dental, and vision Optional supplemental insurance plans Friendly and supportive workplace culture The opportunity to contribute to improving patients' health and recovery