Customer Service Representative The CSR attracts potential customers by answering service questions and giving information about services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Reports to a CSR manager with the target to ensure excellent service standards and maintain high customer satisfaction.

Expectations:

• Open and maintain customer accounts by recording account information
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Take payment information and other pertinent information such as addresses and phone numbers
• Attempt to persuade customer to reconsider cancellation
• Work with customer service manager to ensure proper customer service is being delivered Will be making outbound calls for collections

Job Type:

Full-time Pay:

$14.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Work Location:

In person