Guest Service Representative MY Hospitality/Towneplace Suites Lafayette South Lafayette, LA Job Details Part-time | Full-time $12

• $13 an hour 19 hours ago Benefits Employee discount Qualifications Resort experience Customer support experience within hospitality industry Night audit Attention to detail Organizational skills Full Job Description ###

Job Overview:

We are seeking a highly motivated and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Must have "FOSSE" experience or a very fast learner. ###

Duties:

• Greet guests upon arrival and provide them with information about the hotel and its amenities
• Assist guests with check-in and check-out processes
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Provide recommendations for local attractions, restaurants, and services
• Process payments and maintain accurate records of guest accounts
• Coordinate with other hotel departments to fulfill guest requests and resolve issues
• Perform night audit duties as required, including reconciling daily transactions and preparing reports
• Maintain a clean and organized front desk area ###

Qualifications:

• Previous experience hospitality industry preferred
• Excellent customer service skills with the ability to anticipate guest needs
• Strong communication skills, both verbal and written
• Proficiency in multiple languages is a plus
• Knowledge of phone systems and phone etiquette
• Ability to handle cash transactions accurately
• Detail-oriented with strong organizational skills
• Ability to work flexible hours, including nights, weekends, and holidays Join our team as a Guest Service Agent and be part of creating memorable experiences for our guests.

Apply now!

Job Types:

Full-time, Part-time Pay:

$12.00

• $13.

00 per hour

Benefits:

Employee discount

Work Location:

In person