Sales & Customer Experience Specialist - Appliances Matt's New & Used Appliances - 3.7 Lafayette, LA Job Details Full-time $34,000 - $50,000 a year 21 hours ago Benefits 401(k) Paid time off Qualifications Customer communication Full Job Description We are looking for a Sales & Customer Experience Specialist who is more than just a problem solver. We need a relationship-builder, a trust-creator, and a solution-finder: someone who understands that every customer interaction is an opportunity to serve, add value, and make a lasting impact. At Matt's New & Used Appliances, we hold ourselves to the highest standard in everything we do: the products we sell, the way we treat people, and the experience every customer has from the first hello to long after delivery. We're looking for someone who will carry that standard every single day. If you have a heart for people, a passion for excellence, and a mindset for growth, this is for you.

We need a leader:

someone who listens with care, responds with wisdom, and makes sure every customer walks away knowing they've been treated with honor and respect. What We're Looking For A skilled communicator: able to engage, listen, and resolve concerns with confidence.

A problem solver:

sees challenges as opportunities to create lasting solutions.

A people-first mindset:

values relationships over transactions.

A leader in service:

willing to go above and beyond to deliver the highest standard of customer experience.

Resilient and adaptable:

handles customer concerns with patience and professionalism.

Passionate about excellence:

always striving to raise the bar on service, processes, and efficiency.

Responsibilities Engage with customers:

understand their needs, answer questions, and provide solutions.

Resolve concerns with confidence:

turn customer issues into positive experiences.

Follow up and follow through:

make sure customers feel valued and supported. Work with the sales and service teams: create seamless experiences for customers.

Master our products and services:

so you can offer the best advice and solutions.

Take ownership:

treat this role with the same care as if it were your own business, and never settle for less than our highest standard. What We Offer $34,000-$50,000/year, with room to grow. A team that values excellence, integrity, and service.

Opportunities for growth:

we want you to advance with us. A culture that rewards hard work, leadership, and customer care. The chance to be part of something bigger than a job. This is a mission. We believe the right person is already on their way. If this speaks to you, and you're ready to serve with passion, lead with confidence, hold yourself to the highest standard, and build something meaningful, we want to meet you. Apply now and become part of a team that's making an impact!

Pay:

$34,000.00 - $50,000.00 per year

Benefits:

401(k) Paid time off Application Question(s): Tell us about a time you turned an upset customer into a happy one. What did you do? Why would you be a great fit for a customer-first sales role? What does "the highest standard" of customer service mean to you? What are your goals for the next few years, and how would this role help you get there?

Work Location:

In person