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LT
Level Tech
Customer Care Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Louisiana data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,915 / year median in Louisiana
+2% projected growth
Job Description
Customer Care Specialist The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads and following up on a variety of issues.
ESSENTIAL JOB FUNCTIONS
- Sales Appointment Scheduling o Sets and resets sales appointments through inbound and outbound communication with customers.
POSITION REQUIREMENTS
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
- High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.