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Southern Tire Mart

ADMIN STM 318

Career Insights for Customer Service Representative (General)

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Based on Louisiana data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$33,915 / year median in Louisiana

+2% projected growth

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Job Description

Job Details Description Key Responsibilities:
Answer incoming phone calls and provide excellent customer service. Communicate effectively with customers, coworkers, and corporate office personnel. Utilize the point-of-sale (POS) system to locate, enter, and process customer orders. Assist with logistics, billing inquiries, and account-related questions. Support the office team with administrative tasks as needed. Maintain accurate and organized records of customer interactions and transactions. Uphold company policies, procedures, and safety standards.
Skills / Education
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Requirements:
Must be at least 18 years of age. Must pass a pre-employment drug screen. High school diploma or GED required. Customer service, accounts payable/receivable, or logistics experience preferred but not required. Strong verbal and written communication skills. Ability to effectively manage multiple tasks in a fast-paced environment. Proficient with basic computer skills; POS system experience a plus. Must be available to work flexible hours, including evenings, weekends, and holidays. Overtime maybe required.
Benefits:
401(k) 401(k) Matching Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off Why Join Southern Tire Mart? #1 North America Commercial Tire Dealer since 2012 #1 Truck Retreader in North America since 2007 #1 Commercial Tire Dealer in the U.S. since 2008 Best-in-class service on America's favorite passenger tire brands
Qualifications Skills Behaviors :
Motivations :
Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance