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EE
Express Employment Professionals
Customer Account Specialist
Career Insights for Customer Service Representative (General)
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Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
We are recruiting for a Customer Account Specialist for our client, a technology company in Acton, MA. The main responsibilities of this position will be to provide superior customer support to external and internal customers that result in customer retention. Responsibilities Handle all customer inquiries including order status, shipping & receiving dates, expediting, product availability, special items and pricing/quotations Respond to product and service RFQs Enter sales lead, customer orders and updated customer information into ERP system Provide administrative support to sales & technical support teams Guide customers to online procedural and technical information Interacts with Supply Chain Planning, Quality Assurance, Distribution, Marketing and Logistics departments ensuring customer requirements are met Build positive relationship with customers Requirements Associate's degree required Minimum 3 years of customer service experience with tangible products Customer service advocate willing to go the extra mile to service internal and external customers. Technical aptitude preferred The hours for the position are