Customer Service Representative

Jobs › Amherst, MA › Customer Service Representative Robert Half Customer Service Representative Amherst, MA Apply Description Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner Resolve customer issues and escalate complex concerns when appropriate Process orders, update account information, and maintain accurate records Provide product, service, or billing information to customers Track interactions and document details in internal systems Collaborate with internal teams to ensure excellent service and follow-through Support additional administrative or customer support tasks as needed Requirements Previous customer service experience required Strong verbal and written communication skills Proficiency with Microsoft Office and customer service or CRM systems Excellent problem-solving skills and attention to detail Ability to work independently and as part of a team High school diploma or equivalent required; additional education is a plus TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Representative Amherst, MA Clear All Apply