Customer Service Representative at TransCore LP Customer Service Representative at TransCore LP in Auburn, Massachusetts Posted in 6 days ago.

Type:

Full-Time Job Description:

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary:

Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass

MA & PAY BY PLATE MA

Program.

Pay Range:

$16.50 - 20/hr. based on qualifications and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Responsible for all types of customer account maintenance. Determines the accuracy of account information. Ensures all required information is provided for security, processes payments, and adjustments. Assists customers in understanding the E-ZPass

MA & PAY BY PLATE

program. Ensures E-ZPass

MA & PAY BY PLATE

customer service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Additional Duties that May be

Required:

Assist at other E-ZPass MA facilities. Assist in manning live sign-ups. Assist with phones (inbound/outbound calls).

Required Skills:

Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills. Minimum of one year of customer service and data entry experience. Adapt quickly, efficiently, and positively to various projects assigned. Works well in a fast-paced, multi-task environment. Must remain professional under every circumstance with customers and staff members. Must maintain a good attendance record.

Education :

High school diploma or equivalent preferred