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Schneider Electric
Customer Experience Marketing Specialist
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Job Description
We are seeking a highly organized Customer Experience Program Manager to lead customer-facing demonstration and experience programs across Schneider Electric's Power Systems and Digital Power portfolios. This role will manage the EcoStruxure Power Mobile Lab program; coordinate the development and ongoing maintenance of customer experience and executive briefing centers in Schneider Electric hubs and factories across the United States; and oversee the creation, inventory, maintenance, and logistics of demonstration units used at trade shows, expos, conferences, and sales-led engagements. The successful candidate will deliver a reliable, scalable sales-enablement program that creates a consistent, positive customer experience at every interaction.
Key Responsibilities:
- Lead the EcoStruxure Power Mobile Lab program, including program planning, scheduling, deployment, utilization, maintenance, readiness, and continuous improvement.
- Partner with the Customer Experience organization to plan, develop, launch, and maintain new customer experience centers and executive briefing centers in Schneider Electric hubs and factories across the United States.
- Manage the creation, inventory, configuration, documentation, maintenance, storage, shipment, setup, and return logistics of customer-facing demonstration units across the Power Systems and Digital Power portfolios.
- Establish operating standards, quality checks, asset records, maintenance schedules, and readiness processes that ensure demonstration equipment is current, functional, safe, and presentation-ready.
- Coordinate demonstration support for trade shows, expos, conferences, customer-led events, sales-led events, and other strategic engagements, ensuring an effective and consistent customer experience.
- Collaborate with Offer Management, Customer Experience, sales, marketing, operations, logistics, and other cross-functional teams to prioritize investments and align experiences and demonstrations with portfolio strategy and commercial objectives.
- Manage program budgets, vendors, schedules, risks, and performance metrics, and provide regular reporting on asset utilization, readiness, event support, customer feedback, and improvement actions.
Success Measures:
- A well-run, responsive, and scalable customer-facing sales-enablement demonstration program.
- High availability, accuracy, and presentation readiness of demonstration assets, supported by reliable inventory and maintenance records.
- On-time, cost-effective logistics and event support with minimal disruption, loss, damage, or equipment downtime.
- A consistent, positive customer experience across mobile labs, customer experience centers, executive briefing centers, trade shows, expos, conferences, and customer- or sales-led events.