Job Summary We are a small, family run home heating oil company seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our customers, ensuring their needs are met with professionalism and enthusiasm. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems and email, providing accurate information and solutions. Manage front desk operations, greeting visitors and directing them appropriately while maintaining a welcoming environment. Utilize office management tools such as Microsoft Office, spreadsheets, and productivity software to document interactions, update records, and track customer requests. Perform data entry tasks with high accuracy using computer skills and typing proficiency; maintain organized filing systems for easy retrieval of information. Assist with calendar management and appointment scheduling to ensure smooth daily operations. Support administrative functions including proofreading documents, managing correspondence, and handling phone etiquette with professionalism. Collaborate with team members on office tasks such as filing, organizing supplies, and supporting client communication efforts. Skills Strong computer literacy with proficiency in Microsoft Office (Word, Excel) and familiarity with productivity software. Experience with QuickBooks or similar accounting software is a plus for handling billing or invoicing tasks. Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment. Bilingual abilities are highly desirable to serve diverse client needs effectively. Exceptional phone communication skills combined with professional phone etiquette. Proven clerical experience including data entry, filing, proofreading, and document management. Ability to manage time effectively while prioritizing tasks such as calendar management and client support. Technical proficiency in office equipment such as multi-line phone systems and office management tools. Customer service expertise demonstrated through previous front desk or support roles; strong client communication skills are essential. Join us in creating a positive impact every day! This role offers an engaging environment where your organizational talents and customer-centric attitude will shine—helping us deliver outstanding service while advancing your professional growth.

Pay:

$24.00 - $32.00 per hour Expected hours: 40.0 - 48.0 per week

Benefits:

401(k) Health insurance Paid time off Retirement plan

Work Location:

In person