Client Service Associate D1 Training Boston Burlington, MA Job Details Part-time From $15 an hour 23 hours ago Benefits Employee discount Flexible schedule Qualifications Teamwork Multitasking Interpersonal skills Attention to detail Problem-solving Full Job Description Are you a hard-working, high-energy, and passionate individual who loves helping others? Are you ready to bring your enthusiasm and people skills to a growing company in the fitness industry? D1 Training in Burlington is rapidly expanding, and we're looking for a Customer Service Associate to join our team! At D1 Training, we are dedicated to helping people of all ages achieve their fitness goals and live their best lives. As a key part of our customer-facing team, you'll be the first point of contact for our members and potential clients, helping them get started on their fitness journey and providing world-class customer service. What We're Looking for: Someone who is always upbeat and high-energy (yes, even at 5 a.m. and 5 p.m.!) A people-person who can easily build rapport and make our customers feel welcome Comfortable with a variety of tasks: answering phones, checking in members, answering questions, and helping with customer inquiries Someone who can work quickly and efficiently , ensuring an excellent customer experience A self-starter who takes initiative and doesn't wait to be told what to do A team player who is coachable , willing to learn and grow in a fast-paced environment Social media savvy - able to assist with online inquiries and represent our brand on platforms like Facebook & Instagram Organized and detail-oriented, with the ability to manage multiple tasks at once Committed to showing up on time with a positive attitude and ready to contribute

Key Responsibilities:

Greet and assist customers as they enter the facility, creating a positive first impression Answer phones and assist customers with inquiries, making them feel heard and valued Check-in members and ensure smooth operations at the front desk Provide information on D1 Training services, programs, and upcoming events Help with sales by guiding potential clients through our offerings, answering questions, and providing the necessary information to help them make decisions Assist with customer follow-ups , ensuring that no lead or inquiry falls through the cracks Support team members in coordinating daily tasks and ensuring the facility operates smoothly Manage appointment bookings and provide friendly reminders to customers about upcoming appointments Handle customer concerns professionally and effectively, working to resolve any issues quickly What We're NOT Looking for: People who don't love fitness or helping others achieve their goals Those who are not team players or don't enjoy working in a collaborative environment Anyone who is low-energy or doesn't consistently show up with enthusiasm Individuals who are unwilling to get their hands dirty and take on whatever task needs to be done Those who shy away from communication or prefer to work in isolation Anyone who doesn't want to be part of a growing, fast-paced company A Day in the

Life of Our Customer Service Associate:

You show up excited, ready to make an impact! You greet our members, help them with check-ins, and handle phone calls, making sure everyone is taken care of. Throughout the day, you'll be engaging with customers, answering questions, and keeping everything running smoothly at the front desk. During quieter moments, you'll work on following up with leads, making sure no one misses the opportunity to join D1 and experience the difference we offer. You'll be busy, but that's what you love - staying productive and engaged while helping others. You'll also pitch in wherever needed, helping with administrative tasks, assisting with marketing efforts, and maintaining the high standards of cleanliness and organization in the facility. At the end of the day, you'll feel accomplished knowing you've helped people get closer to their fitness goals, and contributed to the success of a world-class team and facility. if

You:

Are excited to join a dynamic, growing company Have a passion for fitness and helping others Want to be part of a team-oriented environment Bring a high-energy, positive attitude to everything you do D1 Training is committed to creating an inclusive and welcoming environment. If you are ready to make an impact and grow with us, we want to hear from you!

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person