Customer Service Representative

Customer Service Representative at Encore Pest Control LLC Customer Service Representative at Encore Pest Control LLC in Cambridge, Massachusetts Posted in 11 days ago.

Type:

full-time

Job Description:

Customer Service Representative Encore Pest ControlEncore Pest Control is looking for a motivated, detail-oriented Customer Service Representative to join our growing team. This is a ground-floor opportunity with a clear path toward an Office Manager role for the right candidate we're invested in helping you grow with us.

What You'll Be DoingServing as the first point of contact for customers answering inbound calls, scheduling service appointments, and following up on inquiries with professionalism and careManaging and updating customer accounts, service records, and scheduling in our systemSupporting accounts receivable functions, including invoicing, payment tracking, and follow-up on outstanding balancesCoordinating with field technicians to ensure smooth daily scheduling and route managementHandling general office administrative tasks and correspondenceWhat We're Looking ForStrong communication skills friendly, clear, and composed under pressureProficiency in Microsoft Office (Word, Excel, Outlook); experience with scheduling or CRM software is a plusFamiliarity with FieldRoutes is a bonus, but not requiredSome accounts receivable or bookkeeping experience preferredAny prior pest control industry experience is a plus whether in the field or in an office settingHighly organized with good attention to detailA self-starter mentality with an interest in taking on more responsibility over timeWhy EncoreWe're a close-knit team that values reliability and initiative. This role is designed for someone who wants to build a long-term career candidates who thrive here will have the opportunity to grow into an Office Manager position as they demonstrate their abilities. recblid jjeb8drmkltn7y58xb6txsioz51gyl