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Customer Support Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
Customer Support Specialist at FiveStar CCTV Customer Support Specialist at FiveStar CCTV in Cambridge, Massachusetts Posted in 7 days ago.
Type:
full-time We are seeking a dependable and customer-focused Customer Support Specialist to assist customers with questions, requests, and service-related issues. The successful candidate will communicate professionally, resolve concerns efficiently, maintain accurate records, and help ensure a positive customer experience.
Key Responsibilities:
Respond to customer inquiries through phone, email, and chat.
- Resolve customer concerns and provide accurate information.
- Document customer interactions and update records.
- Escalate complex issues when necessary.
- Follow company policies and maintain a professional customer experience.
- Collaborate with internal teams to address customer needs.
Qualifications:
- Strong written and verbal communication skills.
- Excellent problem-solving and organizational abilities.
- Customer-focused and professional attitude.
- Comfortable using computers and standard office software.
- Previous customer service experience is preferred.
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