Job Overview We are seeking a dynamic and energetic Customer Service Representative/Dispatch professional to join our team! In this pivotal role, you will serve as the frontline communicator, providing exceptional support to clients and coordinating dispatch operations. Your ability to handle multiple tasks efficiently, communicate effectively in multiple languages, and deliver outstanding customer service will drive our success. This position offers an exciting opportunity to be the vital link between our clients and operational teams, ensuring smooth service delivery and fostering positive relationships. Duties Respond promptly to customer inquiries via phone, providing clear information and solutions. Dispatch service based on client needs and operational priorities. Maintain accurate data entry of customer information, service requests, and dispatch logs using specialized software. Handle outbound calls to follow up with clients, confirm appointments, or gather additional details to enhance service quality. Provide exceptional customer support by resolving issues with professionalism, patience, and problem-solving skills. Coordinate with internal teams to ensure timely scheduling, resource allocation, and communication flow. Requirements Proven experience in call center environments or customer support roles with strong phone communication skills. Excellent organizational skills with the ability to multitask in a fast-paced setting. Strong written communication skills for clear documentation and client correspondence. Demonstrated customer service problem-solving skills with a focus on client satisfaction. Experience in data entry, typing accuracy, and maintaining detailed records. Knowledge of outbound calling techniques, call etiquette, and customer support best practices. —apply today!

Pay:

$19.00 - $21.00 per hour Expected hours: 30.0 - 37.5 per week

Benefits:

Flexible schedule On-the-job training Paid time off

Language:

Spanish (Preferred) English (Required) Ability to

Commute:

Charlton, MA 01507 (Required)

Work Location:

In person