Customer Service Representative Charlton Oil & Propane Company Charlton, MA Job Details Full-time $20 - $25 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Computer literacy Administrative experience Data entry Multi-line phone systems Clerical experience Time management Full Job Description Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your administrative and communication skills while making a meaningful impact every day. Duties Manage multi-line phone systems to handle incoming calls taking customers orders for oil, propane or service. Greet visitors and clients at the front desk with a friendly, professional demeanor, ensuring they feel welcomed and valued Provide outstanding customer support by addressing questions, resolving issues, and offering product or service information clearly and confidently Organize and file documents efficiently, ensuring all records are up-to-date and easily accessible for team members. Skills Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with spreadsheets for data management Strong computer literacy. Oil/Propane/Fuel Assistance preferable. Excellent phone communication skills coupled with proper phone etiquette to handle client interactions professionally Bilingual abilities are highly desirable to serve a diverse client base effectively, but not required. Previous office or clerical experience including data entry, filing, proofreading, and front desk responsibilities Exceptional organizational skills with the ability to multitask efficiently with an attention to detail in a fast-paced environment Time management expertise to prioritize tasks effectively while maintaining high productivity level. Join us in delivering outstanding customer service while advancing your career in a vibrant, supportive environment! This position is paid and offers valuable opportunities for professional growth in administrative support roles.

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person