Customer Service Representative

ALL GRANITE & MARBLE - 3.9

Charlton, MA Job Details Full-time | Contract $16 - $18 an hour 2 hours ago Benefits Paid training Paid time off On-the-job training Qualifications Live chat Customer records maintenance Record keeping Multilingual Sales Phone communication Problem-solving Customer support Quality data entry Client interaction via phone calls Customer data entry Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to analyze customer needs, handle inquiries, and resolve issues will be vital in ensuring customer satisfaction. If you possess strong communication skills and a passion for helping others, we want to hear from you. Responsibilities Provide outstanding customer support through various channels including phone, email, and chat. Analyze customer inquiries and provide accurate information or solutions. Conduct outbound calling to follow up on customer concerns or feedback. Perform data entry tasks to maintain accurate records of customer interactions. Handle cash transactions and ensure proper cash handling procedures are followed. Utilize effective phone etiquette to create a positive experience for customers. Collaborate with team members to improve service delivery and resolve complex issues. Assist in sales efforts by promoting products or services as appropriate. Requirements Strong customer support experience with a focus on delivering high-quality service. Excellent phone etiquette and communication skills in English; multilingual abilities are a plus. Proficiency in data entry and computer systems for efficient record keeping. Experience in outbound calling is preferred but not mandatory. Ability to analyze situations quickly and provide effective solutions. Previous experience in sales or cash handling is advantageous. A positive attitude, strong work ethic, and ability to work collaboratively within a team environment. Join us in making a difference by providing exceptional service to our valued customers!

Job Types:

Full-time, Contract Pay:

$16.00 - $18.00 per hour

Benefits:

On-the-job training Paid time off

Shift:

8 hour shift Day shift

Work Location:

In person