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FM
FIRST MERCHANT PAYMENT SYSTEMS LLC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$41,993 / year median in Massachusetts
-10% projected decline
Job Description
First Merchant Payment Systems (FMPS) is looking for a motivated, customer-focused individual to join our team! If you enjoy helping customers, solving technical issues, and learning new technology, we'd love to hear from you.
Join the First Merchant Payment Systems team today!
Position Details Starting Pay:
$20.00-$25.00 per hour (based on experience)Schedule:
Monday-Friday, 8:00 AM - 5:00PM Location:
Chatham, MA Full-Time Position Responsibilities Provide exceptional customer service via phone, email, and remote support. Troubleshoot payment processing equipment and POS systems. Assist with payroll support and merchant account inquiries. Set up and configure payment terminals and software. Work with customers to resolve technical issues quickly and professionally. Create and edit documents, spreadsheets, and reports using Microsoft Word and Excel. Participate in occasional large POS installations and on-site service visits. Qualifications Strong customer service and communication skills. Proficient in Microsoft Word and Excel . Experience with online marketing , social media, or digital advertising is a plus. Experience working with websites is a plus (WordPress experience is a plus). Strong organizational skills and attention to detail. Ability to learn new software and technology quickly. Reliable, professional, and able to work independently as well as part of a team. Benefits Paid Time Off (PTO) Paid Vacation Paid Holidays 401(k) with company matching up to 4% Paid training and certifications Opportunities for career advancement If you're dependable, eager to learn, and enjoy working with both technology and people, we'd love to meet you! To apply, send your resume to opportunities@fmps.com.Join the First Merchant Payment Systems team today!