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Total Wireless

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Massachusetts data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$41,993 / year median in Massachusetts

-10% projected decline

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Job Description

Customer Service Representative Total Wireless - 3.4 Chelsea, MA Job Details Full-time $45,000 - $90,000 a year 1 day ago Benefits Relocation assistance Employee discount Professional development assistance Qualifications Administrative experience Electronics sales Customer support Multi-line phone systems Office management Full Job Description Overview Join our dynamic team as a Customer Service Representative and become the friendly, professional voice that helps our clients and visitors feel welcomed and valued. Your energetic approach will ensure every interaction leaves a positive impression, fostering strong relationships and smooth office operations. Duties Greet visitors and clients at the front desk with enthusiasm, providing excellent customer support and assistance. Selling Phone, Tablets, Home Wifi routes with promotions. Meeting sales targets for the month to get commission and bonuses. Provide bilingual support when needed to serve a diverse client base effectively. Experience Prior experience in office management or administrative roles, preferably within a customer service environment. Excellent phone etiquette with experience handling multi-line phone systems and providing customer support over the phone. Bilingual abilities are highly desirable to enhance communication with diverse clients.
Pay:
$45,000.00 - $90,000.00 per year
Benefits:
Employee discount Professional development assistance Relocation assistance
Work Location:
In person

Benefits

  • Professional Development
  • Dental Insurance
  • Relocation Assistance
  • Discounts/Reimbursements