Company Overview TYCA Corporation has been a premier U.S. manufacturer since 1978, specializing in custom embossing on denim, fleece, leather, vinyl, canvas, and more. Our customers span from boutique retailers to Fortune 500 companies, including national parks, beverage brands, historical venues and everything in between. We are proud of our heritage, our commitment to quality craftsmanship, and the creative touch we bring to every project. Position Overview We are seeking a motivated Customer Service to join our growing team. In this role, you will: Serve as the first point of contact for clients. Handle incoming inquiries by phone, email, and online channels. Provide exceptional customer service and guide customers through the sales process. Support the sales team with quotes, proposals, and account coordination. This is an exciting opportunity for someone detail-oriented, proactive, and eager to grow into a larger sales or account management role within a stable, growing family-owned business. Key Responsibilities Customer Service Respond quickly and professionally to incoming customer inquiries (phone, email, web). Build strong relationships with new and existing customers, understanding their needs and recommending solutions. Provide accurate product, pricing, and service information. Ensure a positive customer experience throughout the sales cycle. Sales Support & Coordination Prepare and send accurate quotes, proposals, and order details. Maintain customer records and sales activities. Collaborate with production and design teams to ensure order accuracy. Identify upsell and cross-sell opportunities to maximize account value. Customer Experience Management Proactively follow up with customers on quotes, orders, and updates. Resolve issues with professionalism, empathy, and problem-solving skills. Serve as a key liaison between customers and internal teams. Process Improvement Suggest ways to streamline sales workflows and improve customer satisfaction. Work closely with colleagues to ensure seamless communication and handoffs. Qualifications High school diploma required; Associate's or Bachelor's degree preferred. Experience in customer service, inside sales, account management, or order processing (manufacturing, promotional products, or related industries a plus). Excellent verbal and written communication skills. Strong attention to detail, organizational skills, and follow-through. Proactive, self-starter mindset with a focus on solutions. Comfortable using Microsoft Office and CRM/order management software. What We Offer Competitive salary plus commission opportunities. Significant career growth potential within a well-established, growing company. Supportive, team-oriented environment. Opportunity to gain expertise in a unique and creative industry.

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

Paid time off

Experience:

Customer service: 1 year (Preferred)

Language:

English (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Clinton, MA 01510 (Preferred)

Work Location:

In person